Find quick answers to our most common questions below. Need more help? Our Customer Style Team is always here for you.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We are proud to offer Free Standard Shipping on every order, with a minimum purchase of $75 required. Orders typically ship within 1-2 business days.
Q: How long will it take to get my order?
A: Please allow 5-7 business days for delivery via our free standard shipping within the contiguous Canada and the U.S. You can also choose expedited options at checkout.
Q: Do you ship internationally?
A: We currently ship within Canada and the United States. We are working to expand our services and will announce any updates on our Site and social channels.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your style to you fast. Please contact us immediately at help@stylishonabudget.com with your order number. If your order has not yet entered the packing stage, we will do our best to accommodate your request.
Returns, Exchanges & Store Credit
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in new, unworn condition with all original tags attached. Due to our curated, limited-quantity model, all approved returns are issued as Store Credit to your account, not a refund to your original payment method.
Q: Why do you only offer Store Credit?
A: As a curated retailer, our inventory is unique and limited. Our Store Credit policy allows us to offer exceptional value on authentic pieces while giving you the flexibility to find the perfect item you’ll love. The credit never expires.
Q: Is there a return fee?
A: Yes, to cover shipping and processing, a flat fee of $6.95 is deducted from your issued Store Credit amount.
Q: What items are final sale?
A: Any item marked “Final Sale” in the product description is not eligible for return or credit. This typically applies to clearance and special promotion items.
Q: How do I start a return?
A: Easily initiate your return through our online Return Portal. You’ll receive a prepaid USPS return label and instructions.
Q: How long does it take to receive my Store Credit?
A: Once we receive and inspect your return, we will email you to confirm and issue your Store Credit to your account, usually within 5-7 business days.
Products & Authenticity
Q: Are all your brand-name items authentic?
A: Absolutely. We guarantee 100% authenticity. Every branded item is meticulously sourced and verified by our expert team. Please see our Authenticity Guarantee for full details.
Q: Why are prices so much lower than retail?
A: We specialize in sourcing past-season, overstock, and carefully curated pre-loved luxury items directly from trusted partners. This allows us to offer significant savings while maintaining exceptional quality.
Q: What condition are the items in?
A: Our standards are high. All items are listed with their precise condition (e.g., “New With Tags,” “Excellent Pre-Owned”). Detailed descriptions and photos are provided for every product. Unless noted, items are in ready-to-wear, like-new condition.
Q: How do I know what size to order?
A: We provide detailed size charts for each brand and item whenever possible. We also include fit notes in our product descriptions. When in doubt, we recommend reviewing your own measurements against the chart provided.
Account & Security
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive a link to create a new password.
Q: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption and do not store your full payment details on our servers. All transactions are processed through a secure, PCI-compliant payment gateway.
Other Questions
Q: Do you have a loyalty or referral program?
A: Yes! Join our Style Insiders program to earn points on purchases and get access to exclusive sales. You can learn more and sign up here.
Q: Can I sell or consign my clothes to Stylish On A Budget?
A: We selectively acquire inventory from trusted vendors. At this time, we do not accept unsolicited items or individual consignments.
Q: How can I contact customer service?
A: Our friendly Style Team is happy to help! Reach us via email at help@stylishonabudget.com or through our Contact Form. We aim to respond within 24 hours on business days.
